(FAQ) (KB) Safe Handling Tips

To ensure a successful long-term raw fooding regimen for you and your pet, we recommend following these [safe-handling instructions].


  • Keep frozen until ready to use;
  • Keep raw meat and poultry separate from other foods;
  • Wash working surfaces, utensils (including cutting boards, preparation and feeding bowls), hands, and any other items that touch or contact raw meat or poultry with hot soapy water;
  • Refrigerate leftovers immediately.


  • Use a glass bowl to thaw meals in chub rolls or flat packs;
  • Allow 24 hours to defrost in refrigerator;
  • Once thawed, product should be served within 2-3 days;
  • Carefully wash bowl or plate or storage container with hot, soapy water before reuse;
  • If you have thawed the meal, please do not leave it out at room temperature after it has thawed. You should be careful to serve it immediately or keep it in the refrigerator for safe storage.

Thawing tips

  • Place your thawing meats on a plate, in a glass container just to make sure the meat juices don’t leak out;
  • Thaw the meat in the refrigerator. Once it is soft enough to handle (there should still be ice crystals in the centre of the meat), immediately portion it out and re-freeze;
  • If you need to thaw the meat quickly, thaw on the counter top on a plate or in a container, but bag it and re-freeze it while there are still ice crystals in the centre of the meat.
  • Do not use a microwave.


Try to feed meals at room temperature. While your pet's digestive system can handle very cold and frozen foods, it is able to function more efficiently when the food is warmer.


First and foremost, keep the frozen diets in the freezer until you are ready to defrost and serve. Store the unused portion in the refrigerator.

  • The general rule of thumb is that the meat will stay fine for 2 to 3 days, and sometimes longer. If it smells bad to you, don’t feed it;
  • Another method of handling meal amounts is simply to lightly thaw the meat, divide it into meal size portions, put those portions into containers and refreeze the individual meal bags for later use as needed;
  • While we are warned against re-freezing meat for ourselves, it is a necessity for many people feeding raw diets.

Please also read our article on [Understanding the risks associated with RAW food] at our blog.

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