T&Cs | Cancellation of Orders
Order Cancellations or Modifications
All orders can be cancelled at any time up until 5.00 pm prior to the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible.
We regret that we are unable to accept cancellations for frozen products as we are unable to guarantee their condition upon return to us after the fact or cut-off period.
We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so.
If you cancel your order you must return the goods to us at your own expense and in the original packaging, other than, of course, the frozen goods. You must ensure goods are packaged adequately to protect against damage.
If you fail to return the goods, we can arrange to collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.